Shipping Policy

We offer FREE international shipping as standard and Paid expedited express delivery option.

Our objective is to provide you with optimal shipping options, regardless of your location. With our extensive global delivery network, we cater to customers worldwide, guaranteeing the utmost responsiveness and customer satisfaction at all times.

 

Methods & Delivery Time

 

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed. We and post-process the orders, which takes an additional 1–2 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination, it can take longer from time to time:

 

We offer FREE & FAST international shipping as standard shipping. Here below is a list of shipping times for major countries:

 

Standard Shipping:

Countries	Generally Delivery Time
Australia/ New Zealand	About 1 – 2 Weeks
United States	About 1 – 2 Weeks

 

 

Expedited Shipping: 

 

We offer expedited shipping options for saving delivery times(about 7-10 business days) via 4px prime express service.

 

Taxes and duties

 

The prices displayed on our site not included tax, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

 

Damage on Packaging

 

You must sign a receipt of delivery on a freight shipment, but first, be sure to inspect the package and shipping materials for any signs of damage. If observable damage is present, refuse the shipment and do not sign the receipt. After refusing the order, please send an email to us: service@aussiesauto.com, so we can complete your claim and begin the return process. If damage is minor and you’d like to accept the shipment, write “Subject to Concealed Damage” on the receipt.

 

Damage on Product

 

After receiving your order, you should inspect the contents for any product damage, or “concealed damage.” If any damage is found, retain your copy of the delivery receipt and contact the carrier within 48 hours. If possible, take digital photos of the damage as well to further support your claim. After contacting the carrier, please send email to service@aussiesauto.com so we can help you complete your claim, and ship a replacement.